Suitcase Clinic

 

  • Background
  • Claims Reporting
  • Contacts

To Request a Certificate of Insurance:

Send an email request to the Campus Service Team at plsdsteam.service@mercer.com containing the following information:

  • Name/Address of Certificate Holder
  • Are they (Certificate Holder) requiring you (by contract) to list them as Additional Insured
  • Location of service by the Suitcase Clinic

Certificate of Insurance will be sent only to admin@suitcaseclinic.org.

Claims Reporting

How to report a claim:

  1. Gather the Facts

    When reporting a notice of loss (injury, property damage to third parties, auto accidents, etc.; related to a registered event), please provide as much detail as possible. This should include, but not be limited to, Insured Name (The Regents of the University of California plus student organization/club name), Contact Name (student organization/club), Policy Number, Claimant Name, Claimant Contact Information, Date of Loss, Location of Loss, Cause of Loss, Your Policy or Reference Number, Initial Steps Taken to Mitigate the Loss, Type (s) and Description of Damage and Estimated Amount of Loss.

  2. Report
    • Available Online
    • Philadelphia Insurance Companies
      Attention Claims Department
      One Bala Plaza, Suite 100
      Bala Cynwyd, PA 19004-0950
    • Phone: 800-765-9749
      Fax: 800-685-9238
      Email – claimsreport@phlyins.com
  3. Follw Up
  4. The claims customer service department will immediately process your first notice of loss and you will be contacted by your servicing representative.

    For information on how to report a University of California Accident Medical claim, view the form. You must report the accident to ACE prior to reporting to Philadelphia or HCC.

We're here to help! Please contact us in whatever manner is most convenient for you.

Call Center

Phone: (866) 838-9536 (8:00 a.m. to 5:00 p.m. Central, M-F)
FAX: (515) 365-3005

Email: plsdsteam.service@mercer.com

Mailing Address

Program Administrator
Mercer Health & Benefits Insurance Services LLC
PO Box 14521
Des Moines, IA 50306

Street Address for Express Shipments

Mercer
12421 Meredith Drive
Urbandale, IA 50323